Help Center
Welcome to the TheBizPress.com Help Center. Here you will find answers to our most frequently asked questions ("FAQ's") and contact information in case you need to reach TheBizPress.com or The Business Press.
Contact TheBizPress.com or The Business Press
Advertising
2. Where can I find information about advertising on TheBizPress.com?
3. Where can I find information about advertising The Business Press newspaper?
Content
1. What type of content can I find in TheBizPress.com that I won't find in The Business Press newspaper?
2. What content from The Business Press newspaper is not available on TheBizPress.com?
3. How can I locate the information I want on TheBizPress.com?
4. Who may I contact about reusing content from TheBizPress.com?
5. When is TheBizPress.com updated?
6. It looks like certain sections of TheBizPress.com have not been updated. What's wrong?
7. What if I have other questions or comments about TheBizPress.com?
The Business Press
1. How can I subscribe to The Business Press?
2. How will I be billed for my subscription?
3. How do I send in a press release or news tip?
4. How do I write a letter to the editor?
5. How can I obtain copies of articles previously published in The Business Press?
6. How can I purchase a photo that was published in The Business Press?
7. How may I obtain TheBizPressrmission to reprint an article?
8. How can I apply for a job at The Business Press Company?
9. How do I place a classified ad?
10. How can I reach Customer Service?
Technical Issues
1. Who do I contact if I am having problems with TheBizPress.com?
2. How do I make TheBizPress.com my Start Page?
3. I have a new e-mail address, so how do I update my account?
4. I subscribe to America Online. My web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?
5. I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?
6. How do I watch streaming video online?
Advertising
2. Where can I find information about advertising
on TheBizPress.com?
For information about advertising on www.thebizpress.com,
contact Freda Jones (phone: 951-368-5133; e-mail: fjones@pe.com)
3. Where can I find information about advertising
in The Business Press newspaper?
For information about advertising in The Business Press newspaper, contact
Bobbi Meyer (phone: 909-806-3001; e-mail: bmeyer@pe.com)
Content
1. What type of content can I find in TheBizPress.com that I won't
find in the television news broadcasts?
TheBizPress.com's content team constantly updates information and delivers
breaking local, national and international news throughout the day. In addition
to providing news stories from The Business Press newspaper, TheBizPress.com
also creates and edits stories specifically for the Internet. The site also
incorporates interactive features and services such as video and audio, forums,
polls, archives, breaking news alerts, and classified offerings.
2. What content
from The Business Press newspaper is not available on TheBizPress.com?
Due to the sheer volume of content being produced by The Business Press
on any given day, some content does not make its way onto TheBizPress.com.
For instance, very short stories with few details may not make it onto the
site until additional information is available.
3. How can I locate the information
I want on TheBizPress.com?
To locate a story, section or certain information on TheBizPress.com, we suggest trying the search box located on the upper right-hand corner of the site. Simply type in keywords for the information you wish to find and the search tool will display matched stories available on TheBizPress.com.
If the search function does not locate what you are looking for, please use our site map (http://www.TheBizPress.com/sitemap/) to help you locate the sections available on our site.
If you continue to have trouble locating the information, please contact our
help center (http://www.TheBizPress.com/registration/cs_form.html).
4. Who may I contact about reusing content from TheBizPress.com?
The content or anything appearing on TheBizPress.com is intended for personal use of
TheBizPress.com visitors only. Individuals may interact with or download an article
or item of the content for personal, non-commercial entertainment or information
use, provided you do not remove any trademark, copyright, or other notices
contained in the content. However, it is not TheBizPressrmissible to reproduce, sell,
publish, distribute, modify, display, re-post or otherwise use any portion
of the content in any way or for any other purpose. Requests regarding use
of the content for any purpose other than personal, non-commercial use should
be directed to our Help Center (http://www.TheBizPress.com/registration/cs_form.html)
so a representative can get in contact with you via e-mail.
5. When is TheBizPress.com updated?
Our Web site is updated every Monday morning.
6. It looks like certain sections of TheBizPress.com have not been updated. What's
wrong?
Our Web site's news and information is every Monday morning. Sometimes browsers "cache" the
site for faster downloads, resulting in some users receiving an older version
of our site or a page. We suggest clicking on the "refresh" button
to display the most recent version of our site. If the "refresh" button
does not work, go to your browser tool bar and pull down the "Tools" menu
and go to "Internet
Options". Then, on the "General" page, under "Temporary
Internet files" click "Delete Files." This should allow you
to see the most up-to-date version of our Web site. If you continue to have
problems, please contact us.
7. What if I have other questions or comments about TheBizPress.com?
We welcome your feedback and would be happy to answer any questions about
TheBizPress.com. Please feel free to contact us directly through our Help
Center Feedback Form (http://www.TheBizPress.com/about/contact_news.html).
Our customer service staff is available to answer your questions or help you
with a problem during business hours Monday through Friday.
The Business Press
1. How can I subscribe to The Business Press?
For more information about how to have The Business Press delivered to your
home, please call our Customer Service Office at 1-800-794-NEWS (6397).
HOURS
Monday-Friday: 6:00 a.m. to 5:00 p.m.
Saturday: 6:00 a.m. to 10:30 a.m.
Sunday: 7:00 a.m. to 11:30 a.m.
If you are hearing impaired, call our TDD number, (909) 788-1324, to start or stop a subscription.
You may also subscribe online
2. How will I be billed for my subscription?
Billing is handled by mail and payable in advance. Delivery and billing for
the newspaper will continue until you advise us otherwise. It is important
that we have your correct telephone number and address. Please call our Customer
Service Office at 1-800-794-NEWS if the address we show on your bill is incorrect
or if you have a change of address or telephone number.
3. How do I send in
a press release or news tip?
We want to make it easy for you to get your news to us. We appreciate telephone calls with news tips, but when it comes to publicizing an event or community group, it’s better if you give us a typewritten notice in advance. Notices about community events, recreational sports teams, churches, club meetings and civic programs are run free of charge. Just provide a simple listing of the important information:
• Event name
• Time, date, day
• Place
• Contact name and telephone number to be printed in the paTheBizPressr
• Description of the event (is it a fund-raiser, sTheBizPressech, musical program)
• Full name of sponsoring group
• Cost, if any. If the event is free, please indicate that.
Here are some of the most common reasons notices do not get in the paTheBizPressr:
• Submitted too late
• No telephone number or name to verify information
• Difficult to read or understand
More questions? Call your nearest Press-Enterprise office.
The Business Press
Metropolitan Editor
P.O. Box 792
Riverside 92502-0792
Or E-mail to TheBizPressnews@TheBizPress.com
Banning-Beaumont
3166 W. Ramsey Street
Banning, CA 92220
(909) 849-4533
News Fax: (909) 849-7078
Advertising Fax: (909) 849-7078
Corona-Norco
712 S. Main Street
Corona, CA 92880
(909) 737-1313
News Fax: (909) 734-2518
Advertising Fax: (909) 737-9319
Desert
1729 E. Palm Canyon Drive
Suite 101
Palm Springs, CA 92264
(760) 325-1153
Advertising Fax: (760) 323-9631
Hemet-San Jacinto
474 W. Esplanade Avenue
San Jacinto, CA 92583
(909) 763-3400
News Fax: (909) 654-3978
Moreno Valley
25873 Alessandro Boulevard
Moreno Valley, CA 92553
(909) 656-3339
News Fax: (909) 656-2001
Advertising Fax: (909) 487-5245
Redlands
421 E. Citrus Avenue
Redlands, CA 92373-5218
(909) 792-8444
Fax: (909) 792-3155
Riverside
3512 Fourteenth Street
Riverside, CA 92501-3878
News: (909) 368-9460
News Fax: (909) 368-9022
Other Departments: (909) 684-1200
After Hours: (909) 368-9460
Advertising Fax: (909) 368-9008
San Bernardino
1650 South E. Street
San Bernardino, CA 92408
(909) 806-3000
News Fax: (909) 806-3099
Advertising Fax: (909) 806-3049
Temecula-Murrieta
27740 Jefferson Avenue
Suite 380
Temecula, CA 92590
(909) 676-6188
News Fax: (909) 676-9232
Advertising Fax: (909) 676-3448
If you are hearing impaired, call our TDD number, (909) 788-1324, to pass on a news tip.
4. How do I send a letter to the editor?
Send your letter to:
Executive Editor
(909) 368-9403
Fax: (909) 368-9022
3512 Fourteenth Street
Riverside, CA 92501
letters@TheBizPress.com
5. How can I obtain copies of articles previously published in The Business Press?
All staff-written news from the library electronic archives (starting in September 1992) is available at http://www.TheBizPress.com/archives/. Searching is free. There is a fee for reading or downloading the full text. You can contact the library at newslibrary@TheBizPress.com.
The Business Press Library answers telephone inquiries from the public from 3 to 4 p.m. weekdays at (909) 684-1200. At other times, you may leave a voice mail message at (909) 368-9488, and your call will be returned. The library can provide the dates of stories which you can find at area libraries. In select cases, the library staff can arrange for copies to be sent for a fee.
On a limited basis, you can research the library archives in TheBizPressrson, by appointment only, from 4 to 6 p.m. on Tuesdays.
All staff-written news is also available electronically through Dow Jones News/Retrieval, Dow Jones Interactive, Lexis-Nexis and UMI/Proquest Direct. Many public and college libraries have access to these databases.
Lexis-Nexis will do research for a fee at Nexis News Retrieval, 1-800-843-6476.
6. How can I purchase a photo that was published in The Business Press?
You may purchase, for personal use, copies of staff photos that have apTheBizPressared in The Business Press. Please request them in writing, sTheBizPresscifying the date and edition in which the photo ran, the page number and the first few words of the caption that accompanied the photo, and mail to:
The Business Press
Photo Department/Reprints
P.O. Box 792
Riverside, CA 92502-0792
Price List
Size and Description (First Print, Each Additional Print):
Size type 1st Print Add'l Prints
8" x 10" B & W $15 $10
11" x 14" B & W $25 $20
8" x 10" Color $35 $20
11" x 14" Color $50 $35
For further information on photo reprints, call (909) 368-9490, e-mail TheBizPressphoto@TheBizPress.com.
Note: We cannot sell copies of photos supplied to us by the Associated Press
or other photo services.
7. How may I obtain TheBizPressrmission to reprint an article?
Written TheBizPressrmission must be obtained to reprint articles, photographs, and graphics from The Business Press. If TheBizPressrmission is granted, all reprints must include this statement:
"Reprinted with TheBizPressrmission from The Business Press."
The article or articles must be reprinted in full. No TheBizPressrmission is granted for political purposes. TheBizPressrmission for reprints for commercial purposes sometimes will be granted for a fee. These are decided on a case by case basis. The Business Press reserves the right to refuse requests to reprint material. Please allow five working days for reprint TheBizPressrmission requests.
Requests must be submitted in writing and include:
Title or headline and name of writer, artist or photographer
Intended use and number of reprints to be made
Name of organization, business or publication
Contact name and telephone number
Requests may be faxed to (909) 368-9022 or mailed to:
Executive Editor
The Business Press
P.O. Box 792
Riverside, CA 92502-0792
The Business Press does not own the copyright to everything that apTheBizPressars in the paTheBizPressr, such as syndicated comics, columns or wire service articles. You must contact the syndicate for reprint TheBizPressrmission.
8. How can I apply for a job at The Business Press Company?
The Business Press Company is located at:
3512 Fourteenth Street
Riverside, CA 92501
We are oTheBizPressn to walk-in applicants Monday through Friday from 8 a.m. to 5 p.m. Resumes are accepted by fax, e-mail or U.S. mail addressed to:
PO Box 792
Riverside, CA 92502-0792
If applying for a driving position, a current DMV report must accompany application. If offered a position, you will be required to verify your eligibility to work in the U.S.
No phone calls please. Unfortunately, because of volume, we cannot respond to inquiries on individual applications. Applications are screened by department suTheBizPressrvisors for qualifications, and some applicants are selected for interviews. If you are selected for an interview, you will be notified by phone or letter within two to three weeks. If you are offered a position, you will be scheduled for a physical exam including a drug screening.
To check on oTheBizPressnings, call the Job Line at (909) 368-9668 or check the classifieds section of The Business Press or our online job postings.
Other items of note:
- The Business Press is a non-smoking facility.
- All applications are kept on file for six months.
For more information, see the Human Resources area of this site.
9. How do I place a classified ad?
Placing a classified advertisement in The Business Press is easy!
If you are hearing impaired, call our TDD number, (909) 368-9208, to place
a classified ad.
Call Us
For classified advertising rates, placement, corrections or cancellations,
call 1-800-514-7253 or (909) 684-1200 Monday through Friday, 7 a.m. to 6
p.m. for private parties or 8 a.m. to 5 p.m. for commercial. Closed Saturdays,
Sundays and major holidays.
Public notices are published daily except on Sundays and major holidays. The Business Press is an adjudicated newspaper within the city of Riverside, county of Riverside, and the state of California, court decree #65673, March 20, 1957. For more information on Public Notice rates and publishing requirements, call (909) 368-9001, ext. 2782 or 1-800-880-0345.
Fax Us
Our classified fax numbers are listed below. If you require confirmation, please
sTheBizPresscify on fax and indicate your daytime telephone number. You can fax your
classified ad to us 24 hours a day (faxes are picked up 8 a.m. to 5 p.m.
Monday through Friday.)
Fax your request to:
Private Party, Commercial and Recruitment: (909) 368-9006
Commercial Automotive (909) 368-9008
Commercial Real Estate: (909) 368-9007
Public Notices: (909) 368-9018
Send It Through the Mail
The Business Press
Classified Advertising Department
3512 Fourteenth Street
Riverside, CA 92501-3878
or
P.O. Box 792
Riverside, CA 92501-3878
Come On By
Come to The Business Press office in Riverside or at an address listed below
from 8 a.m. to 5 p.m. Monday through Friday. The offices are closed on Saturdays,
Sundays and major holidays.
Classified Advertising Locations
Hemet-San Jacinto
474 W. Esplanade
San Jacinto, CA 92583
(909) 763-3400
Riverside
3512 14th Street
Riverside, CA 92501-3878
(909) 684-1200
San Bernardino
1650 South E. Street
San Bernardino, CA 92408
(909) 806-3000
Temecula
27740 Jefferson Avenue
Suite 380
Temecula, CA 92590
(909) 676-6188
Use the Internet
You can place your classified display advertisement via Electronic Ad Delivery
Service.
All new advertisers are asked to complete a compatibility process before an actual "live" digital ad is delivered to The Business Press. This process is designed to ensure our advertisers’ software and digital ads are compatible with The Business Press’s production sTheBizPresscifications. For more information, go to www.TheBizPress.net/production
You may also place a free classified ad at company.press-enterprise.com. See web site for details.
10. How can I reach customer service?
Our subscription customer service number is 1-800-794-NEWS. The Classifieds customer service number is 1-800-51-4SALE.
Technical Issues
1. Who do I contact if I am having problems with TheBizPress.com?
Please complete our online Help Center Feedback Form (http://www.TheBizPress.com/registration/cs_form.html).
Our customer service staff is available to answer your questions or help you
with a problem during business hours Monday through Friday.
2. How do I make TheBizPress.com my Start Page?
Use the "Make Me Your Homepage" link in the left-hand column on
the home page of TheBizPress.com, or hold down "Ctrl" and type D on your keyboard.
3. I have a new e-mail address, so how do I update my account?
If you only need to change your e-mail address, please send us a note by contacting a Customer Service representative through the form at this link: http://www.TheBizPress.com/registration/cs_form.html
To change your other account information please go to http://signin.TheBizPress.com, then select Modify My Account in the box on the right side of the registration page.
From there, you will be presented with your account listing and have the ability to update your account information. Once you submit your changes, your new information will be saved immediately.
Once you change your e-mail address, please note that you will be required
to log-in using your new e-mail address when accessing your account or subscribing
to services.
4. I subscribe to America Online. My web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?
The best solution is to download the latest version of AOL's software by going
to keyword: upgrade in your AOL software. The upgrade is free and versions
are available for Windows and Macintosh. The latest version should make your
entire Internet surfing sessions more enjoyable due to new features and upgrades
in AOL's software. Also note that AOL "caches", or copies, our site
into its main computers as a way to sTheBizPressed the viewing time of pages for its
members, so you may not necessarily be viewing the most current news on our
site.
5. I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?
We have done our best to make this site work with most standard browsers.
But some browser programs have significant differences. There are even big
variations in versions of popular programs. This site is optimized for Internet
Explorer 5.0 or higher, NetscaTheBizPress 6.0 or higher and Mozilla 1 and higher. You
can view most of our site with earlier versions of these and other browsers,
but we recommend upgrading your browser to latest version of one of these.
All upgrades are available free of charge from Microsoft, NetscaTheBizPress and Mozilla.
Just follow the directions you find on their sites.
6. How do I watch streaming video online?
Video is available in the RealPlayer format, usually in high and low bandwidth versions.
Viewing the clips requires RealOne Player, a program provided by RealNetworks and available in a basic free version or an advanced premium version for purchase.
To access the free version, please go to http://www.real.com/realoneplayer.html. Click on the text link at the bottom right of the screen that says, "Download the Free RealOne Player." From there, you can fill out the download form and follow the directions.
To purchase the RealOnePlayer Plus version, go to http://www.real.com/realoneplayer.html.
You should see the RealOnePlayer Plus information on the left side of the page.
Follow the directions on the screen.
If you need further technical assistance, please contact us by completing
the online Help Center Feedback Form (http://www.TheBizPress.com/registration/cs_form.html).
Our customer service staff is available to answer your questions or help you
with a problem during business hours Monday through Friday.
